EASYSHADESOLUTIONS

At Easy Shade Solutions, we strive to provide you with high-quality sun hats and accessories that meet your expectations. However, we understand that sometimes a purchase may not be quite right. Our Returns Policy is designed to make the return process straightforward and hassle-free, ensuring your satisfaction with every purchase.

Return Window

We offer a generous return window of 30 days from the date you receive your order. If you find that your item does not meet your expectations, you can initiate a return within this period. We believe this allows you ample time to try out your new sun protection gear and make an informed decision.

Conditions for Returns

To be eligible for a return, items must be in their original condition—unused, unworn, and with all tags attached. We want you to feel confident in your purchase, so if your item arrives damaged or defective, please contact us immediately at [email protected] so we can assist you in resolving the issue.

How to Return an Item

Returning an item is simple. Here’s how to do it:

1. Contact Us: Email our customer service team at [email protected] with your order number and details about the item you wish to return.
2. Receive Instructions: We will provide you with specific instructions for your return, including any necessary forms and return shipping details.
3. Pack Your Item: Carefully pack the item in its original packaging, ensuring it is secure for transit.
4. Ship It Back: Follow the provided shipping instructions to return your item. Please retain the tracking information for your return shipment.

Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchange Policy

While we currently do not offer direct exchanges, we encourage you to return your item following our returns process and place a new order for the desired product. This ensures you receive exactly what you want, quickly and efficiently.

Final Sale Items

Please note that some items may be marked as final sale and are not eligible for returns. This information will be clearly indicated on the product page, so please review before making your purchase.

Conclusion

At Easy Shade Solutions, your satisfaction is our priority. We want you to love your sun protection products as much as we do! If you have any questions or concerns about our Returns Policy, feel free to reach out to us at [email protected]. We’re here to help ensure your experience with us is exceptional!